The Taylor Preston Limited (TPL) Environmental Hot Line is available 24 hours per day 7 days per week and will be answered by our onsite Security.  In order to find out as much as possible about your issue you will be asked a number of questions. Your answers will be logged to help us investigate your issue fully.

• Name and address (if provided) or general location
• Identification of the nature of the odour that has caused the issue, including its character or description of the odour, and intensity and duration of the odour
• Date and time of the complaint of the alleged event
• Would you like feedback on our issue from Security in the next 1-2 hours or from a TPL representative within the next 24hrs?

Addition to the above, Security will log:

• What activities were happening on site at the time of the event?
• Weather conditions at the time of the complaint
• The result of the initial investigation into the likely cause of the complaint; and
• Any mitigation measures adopted to address the complaint
• Your complaint will be logged in the TPL complaints register and the complaint and investigation will be forwarded to the GWRC  Notifications@gw.govt.nz within 5 working days, even if nothing is found.

Odour Complaints Log

• Odour Complaints Log (April 29th, 2020)